Money Back Guarantee
Dislcaimer: Our Money-Back Guarantee is available only when the customer contacts Spartan Equipment prior to purchase and receives a formal written agreement confirming that this guarantee applies to the order. Without this written pre-purchase approval, the guarantee does not apply under any circumstances.
What is our Money-Back Guarantee?
Our Seven-Day Money-Back Guarantee allows customers to purchase our attachments with confidence. Under this program, the customer may return the equipment within seven (7) days of delivery at the cost of freight and a percentage daily rental rate determined by Spartan Equipment prior to agreement being made. Please note that the daily rental rates vary depending on the product purchased.
This guarantee is designed to give buyers peace of mind by allowing them to evaluate our equipment with reduced risk. It applies only to equipment that includes our one year warranty and is not available for any item sold “As Is,” as a final sale, or without a warranty. The guarantee is also void if the equipment has been altered, modified, or damaged beyond resale by the purchaser, their employees, or their associates.
How a Return Works Under the Money-Back Guarantee:
If a written, pre-purchase agreement is in place, the following return process applies:
- Return Authorization Required
The customer must request and receive return authorization from Spartan Equipment before shipping the equipment back. - Seven-Day Return Window
The return must be initiated within seven (7) days of delivery. Client is responsible for palletizing / preparing shipment for pick up as well as loading truck at time of pick up. - Refund Deductions
The refund issued will be reduced by the following, as applicable: - Freight costs to and from the customer’s location, even if Free Shipping or promotional incentives were originally provided.
- Daily rental charges based on the pre-purchase written agreement.
- Repairs, wear, or restoration costs necessary to return the equipment to its original condition at the time of shipment.
- Inspection Upon Return
All equipment is inspected upon arrival. Damage, excessive wear, or unauthorized modifications may result in additional deductions or complete denial of the return.
To contact us, please reach out via contact@spartanequipment.com