Standard Return Policy
Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By UPS: We ship via Old Dominion, Con-Way, UPS Ground, US Postal Service or Broker Hire Subcontractors in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-30 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 7 days from the original customer shipment date. Returns and exchanges must be per-authorized by Spartan Equipment and be in new or same condition as shipped and must include all instructions and original packing material. Any damages to items returned will be deducted from return payment. If customer elects to use equipment sold and desires to return equipment purchased, there will be a deduction of our standard posted rental rates for each day customer holds equipment in his position up to 14 fourteen days from receiving purchased goods. There will be no returns on pre-owned or demo products or special order items. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be pre-authorized by us and are subject to a 30% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance may be credited to the original credit card or a return check which will be mailed out within 15 business of returned goods.
Incorrect Item: If you received an incorrect item that was shipped and deemed to be to the fault of Spartan Equipment no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders may be returned or exchanged for the corrected item but will be subject to a 30% restocking charge. This does not apply to custom or special non-stocking items. In this case no returns well be permitted. (no exceptions) In addition customer will pay the additional shipping and handling charges to and from shipped to location. If Free shipping was offered at time of order, shipping fee will be assessed to and from customer location. The replacement item must be for the same type of item or product that was originally ordered incorrectly.
Return Shipping Instructions: Return via prepaid Old Dominion, Con-Way, Estes, XPO, UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to Spartan Equipment 503 Pulaski Highway · Joppa · Maryland · 21085
Sales tax is charged on Maryland instate orders if required by law and will not be refunded.
Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection, Cashier Check or Wire Bank Transfer.
Back-orders: If an item is back-ordered, we will notify you via phone or e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via phone or email. Filling back-orders: Back-orders will be filled before new orders when the back-ordered items become available.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
Secured Online Shopping
We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Merchant Billing Services.