Standard Return Policy
Shipping and Handling
Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared.
We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.
Shipment By Ground: We ship via Old Dominion, Con-Way, UPS Ground, FedEx Ground, US Postal Service or Broker Hire Subcontractors in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Delivery Time: Allow 4-30 business days for delivery of non-back ordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Consolidated Shipments: Entire orders will be shipped together if possible.
Returns and Exchanges
General: All returns must be postmarked no later than 7 days after the delivery date. Returns and exchanges are subject to a 30% restocking charge and must be pre-authorized by Spartan Equipment. In addition the item must be in new or same condition as shipped and must include all instructions, packaging and original packing material. Any damages to items returned will be deducted from return payment. If customer elects to use equipment within the initial 7 days of receiving the whole-good product (attachment) sold and desires to return equipment purchased, there will be a deduction in the form of a daily rental rate for each day customer holds equipment in his possession. In this case Spartan Equipment and the purchaser would have had to agree to use our 7 seven day Money Back Guarantee program prior to the sale on goods. There will be no returns on pre-owned, demoed products or special order items (no exceptions). Customer will pay all return shipping charges, even in the event that FREE shipping was offered at the time of order. Customer is also required to Include a copy of the packing list with all returns.
Original shipping and handling charges are nonrefundable. Returns must be pre-authorized by Spartan Equipment prior to accepting any goods on return. These amounts will be deducted from the original amount billed and the remaining balance will be credited and refunded by return check which will be mailed out within 15-30 business days of the goods being returned.
Incorrect Item: If you received an incorrect item that was shipped and deemed to be to the fault of Spartan Equipment no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders may be returned or exchanged for the corrected item but will be subject to a 30% restocking charge. This does not apply to custom or special non-stocking items. In this case no returns well be permitted (no exceptions). In addition customer will pay the additional shipping and handling charges to and from shipped to location. If Free shipping was offered at time of order, shipping fee will be assessed to and from customer location. The replacement item must be for the same type of item or product that was originally ordered incorrectly.
Return Shipping Instructions: Return via prepaid Old Dominion, Con-Way, Estes, XPO, UPS, Fedex or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list and E-mail Original Sales Invoice along with detailed return/exchange instructions. Send exchanges and returns to Spartan Equipment 503 Pulaski Highway · Joppa · Maryland · 21085
Sales tax is charged on Maryland instate orders if required by law and will not be refunded.
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted images/prices on the website does NOT obligate Spartan Equipment to honor incorrect images/prices. Spartan Equipment reserves the right to refuse to sell to anyone for any reason.
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